This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.
This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.
Possible job titles are duty manager, concierge and shift manager. Supervisor or team leader roles can be gained in the areas of bar, food and beverage, front office, housekeeping, and gaming.
This course is delivered from Lonsdale Institute’s Melbourne campus.
The delivery approach of this course is based on a timetable of 20 hours per week. The mode of delivery and assessment of this course may include lectures, group workshops, presentations, practical activities, some self-directed learning as well as research reports. These components will be supported by blended learning methodologies, face to face classroom-based learning and/or a flexible approach with online learning.
Up to 52 weeks (including holidays).
A variety of methods are incorporated into the course to accommodate different learning styles. These include, but are not limited to, project work, reports, observations, portfolio development, case study analysis, role play and individual presentations.
COURSE CODE: SIT40416 CRICOS Code: 095457C
To attain a Certificate IV in Hospitality, competency in the following 21 units must be achieved: